1. What is the purpose of this notice?

To announce a sale
To correct advertising errors
To promote a new cola brand
To advertise a grocery store

2. What is NOT on sale?

Barson Cola
Pork cutlets
Barson Ginger Ale
Other types of cola

3. What is the purpose of this e-mail?

To make changes to an order
To confirm the details of an order
To cancel an order
To advertise free shipping

4. What does the e-mail say about “Chocolator”?

It is not available.
It may arrive late.
It is rare and hard to find.
It can only be ordered on-line.

5. Who is Lance McCormick?

Chairman of GTQ Industries
Augusta Blythe’s current supervisor
Augusta Blythe’s former employer
A human resources manager

6. What skill does Augusta NOT have?

She understands Spanish.
She can create Web sites.
She is good with computers.
She can plan trade shows.

7. What job would be best for Augusta?

Company shareholder
Web site designer
Software programmer
Trade show manager

8. Who is the letter intended for?

Potential employers
Government services
Company shareholders
Corporate directors

9. Why does Colin O’Keefe write a letter to Marjorie Van Kamp?

Because he has lost her phone number
Because she is late in paying her bills.
Because he is advertising a new cable service.
Because she is trying to open a new account

10. What happened on December 15?

A bill was sent to Marjorie Van Kamp.
Colin O’Keefe tried to telephone Marjorie Van Kamp.
Marjorie Van Kamp’s service was disconnected
Marjorie Van Kamp sent a bill payment

11. What is NOT a consequence of an overdue account?

Having cable service cut off
Having a bad credit rating
Being arrested by a collections agent
Being unable to qualify for new accounts

12. What will happen on February 7?

Employee computers will be shut down automatically.
New software will be installed on the company servers.
Maintenance will be performed on the company servers.
A virus will attack the corporate e-mail system.

13. Who will have access to e-mail on the night of February 7?

All company employees
Employees in Dresden
Employees using mobile phones
Employees working at home

14. What does Greg Hawkes ask employees to do?

Shut down computers before leaving
Save all data on their computers
Test the system before going to sleep
Protect computer systems from viruses

15. What is the main subject of this document?

An employee’s work times
A request for a supervisor’s signature
A doctor’s appointment
A new employee’s schedule

16. Why does Dean mention his appointment?

To explain his current condition
To explain his lateness on Thursday
To ask for sick days next week
To follow his supervisor’s orders

17. What is the purpose of this document?

To utilize employee services for a limited time
To hire Lisa Hammond on a permanent basis
To outline duties for a new position
To arrange potential employment for Lisa Hammond

18. What information does the document NOT contain?

The number of hours per week the employee should work
The amount of paid leave time the employee is allowed to take
The location of the office where the employee should report
The types of tasks the employee is expected to perform

19. What is NOT a job requirement?

Coming to work on time
Answering telephones
Organizing paperwork
Supervising employees

20. When may the employee legally terminate the job?

If she is not happy and tells her supervisor
If she is sick for more than three days during the contract
If she submits a resignation letter two weeks before leaving
If she is asked to work extra hours during the week

21. What is the main focus of this article?

Describing upcoming changes to the bus system
Interviewing angry bus passengers
Detailing problems with city transit
Announcing the next city council meeting

22. What is the main complaint that passengers have?

Bus fares are too high.
The weather is too hot.
There are not enough buses.
Buses are frequently late.

23. What are transit officials asking for?

More money from the city
More people to ride the bus
Permission to raise bus fares
Less traffic on the streets

24. Why does Consuela Valero write a memo?

To Introduce a new multimedia team
To clarify the role of the multimedia team
To announce an upcoming presentation
To ask about multimedia projects

25. What does the memo imply about Consuela Valero?

She is an expert in Web site programming.
She is the president of the company
She is the supervisor of the multimedia team.
She is responsible for creating new teams

26. Who would be responsible for pictures in a company brochure?

Bruce
Edna
Naveen
Morgan

27. What does Consuela NOT ask employees to do?

Speak with her before submitting requests to the team
Send Web site texts to Bruce and Edna
Allow appropriate time for deadlines
Submit internal presentations only through her

28. The word “reiterate” In paragraph 1, line 3, is closest in meaning to