1. What is this information about?

A financial difficulty
A power failure
A weather report
A building renovation project

2. When is the work expected to be complete?

Tonight
Tomorrow morning
Tomorrow afternoon
The end of the week

3. How often will this recorded message be updated?

Every 15 minutes
Every half hour
Every hour
Every 2 hours

4. Who is making the phone call?

A patient
An insurance agent
A nurse
A receptionist

5. When is Ms. Poppins’ appointment?

Monday
Tuesday
Wednesday
Thursday

6. Why does Jane Poppins need to come in early?

To fill out some forms
To speak with Dr. Holmes
To issue an insurance card
To pick up a prescription

7. What is this announcement mainly about?

Construction of a parking area
Renovation of an office
Introduction of new working hours
Maintenance of a train station

8. How long will the project take?

One day
Two days
Three weeks
Five weeks

9. What are the employees asked to do?

Help the maintenance personnel
Park on the Second Ave
Use the side entrance
Take the train

10. What is the purpose of this message?

To subscribe to a newspaper
To inquire about a job
To register for a cooking program
To make a hotel reservation

11. Where does Mr. Benzino most likely work?

At a culinary school
At the Washington Post
At a hotel restaurant
At an employment

12. Why does Jose want Mr. Benzino to return this call?

To confirm an appointment
To obtain a mailing address
To get directions to a hotel
To find out the business hours

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