1. What is the problem?

The man didn’t like the food
The woman brought the wrong food
The food did not taste good
The bill was switched

2. What does the woman say she will do?

Get the correct bill
Talk to her manager
Provide a discount
Order another dish

3. What does the man request?

To get a discount
To take out some food
To speak to the manager
To speed up the order

4. Who is Mr. Ramirez with now?

Jean
Mr. Chow
Ron
Mr. Duncan

5. What does the man ask the woman to do?

Sign a document
Give something to Mr. Ramirez
Have lunch with him
Come by his office at lunchtime

6. When does the man need the signed document?

By noon
Right away
Before the end of the day
By tomorrow

7. Why is the post office closed?

It’s a national holiday
It is after business hours
It’s being renovated
It’s moving to another location

8. How will the letter be delivered?

A co-worker will take it
The woman will call a courier service
The man will take it to the post office
Mr. Brown will come and pick it up

9. Where is Mary now?

At a client’s office
At the company warehouse
In a meeting
At the post office

10. Who are the speakers?

The boss and his team member
An interview and a job candidate
An accountant and his client
The advertising manager and his client

11. How did Mr. King find out about the open position?

From a newspaper advertisement
From the personnel manager
From the company brochure
From a person he knows

12. In which department will the man most likely work?

Advertising
Marketing
Accounting
Personnel

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