Who is Mike Lee?

A travel agent
An airline employee
A passenger
A delivery person

2. Why is the caller leaving the message?

A notify of a found luggage
To confirm a flight reservation
To report a missing item
To apologize for a mix-up

3. What does the speaker request from the listener?

To call him back
To pick up the bag
To pay for the tickets
To provide more information

4. What is the main purpose of the announcement?

To tell the shoppers that the store will close soon
To announce tomorrow’s specials to the customers
To thank the customers for shopping at the store
To notify a change in the store hours to the customers

5. Where should those interested in the special go?

To the vegetable section
To the checkout counter
To the manager’s office
To the meat department

6. How much is one kilogram of the European sausages?

Two dollars
Four dollars
Five dollars
Ten dollars

7. Who is Richard?

A chef
A waitperson
A customer
A baker

8. Which of the following is NOT part of the set meals?

Wine
Ice cream
Coffee
Cake

9. How much does fish dinner cost?

Five dollars
Twelve dollars
Fifteen dollars
Twenty dollars

10. Who is speaking?

The company president
The sales manager
A satisfied customer
An accountant

11. According to the speaker, what did the sales manager say?

The sales have surpassed everyone’s expectation
The sales reps are working hard to meet their quotas
The customers are not very satisfied with their service
They need to increase the price of their products

12. What does the speaker say might happen at the end of the year?

The company will introduce a new product
The sales manager will get a promotion
They will get the result of the survey
The workers will receive a big bonus

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