Why did Yvette Richards leave this message?

To arrange a time for deliver
To change the delivery time
To place an order
To make the person aware of an upcoming sale

2. What does Yvette Richards ask the listener to do?

To visit the store
To deliver a table
To return her phone call
To set up an interview

3. What form of payment does Romen’s Office Furniture accept?

Cash
Money order
Wire transfer
Personal check

4. What service will be improved?

Internet
Email
Fax
Phone

5. What will the employees have to do during Tuesday afternoon?

Contact the IT department
Shut down the networks
Change their extension numbers
Close the call center

6. Who are employees to contact if they have questions?

The phone company
The Internet provider
The IT department
The human resources department

7. How many stops will the bus make before reaching Vancouver?

Two
Three
Four
Five

8. What does the speaker say about the bus route?

It makes no stops
It leaves from terminal 4
It stops in Calgary
It doesn’t go all the way to Vancouver

9. What are passengers instructed to do with backpacks?

Bring them on board
Place them under the bus
Leave them at the station
Put them on top of the bus

10. What kind of the event is this?

A company’s anniversary
A training of new employees
An international trade show
An insurance conference

11. Where will Professor Tokar speak?

Room 746
Room 501
The auditorium
The large conference room

12. What can people get in room 501?

“Managing Personal Claims” session
“Assessing Risk” talk
Professor Tokar’s lecture
Some refreshments

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