What is the man calling about?

A document
A flight voucher
A piece of luggage
A flight ticket

2. Where will Ms. Parker receive the delivery?

At her hotel
At the airport
At her office
At the agency office

3. When will Ms. Parker receive the shipment?

This afternoon
This evening
Tomorrow morning
Tomorrow afternoon

4. What is the purpose of the announcement?

To tell customers its closing time
To remind people about next month’s sale
To request that Mr. Spencer visit the customer service desk
To announce that the mall is going out of business

5. Where are customers directed to go to find more information?

To the exits
To the elevators
To the website
To the information desk

6. What change is expected this weekend?

The store will have new products
A website will be open
A special movie is being shown
A special movie is being shown

7. Who most likely is the speaker?

A travel agent
An actor
A tour guide
A pilot

8. What is included in the tour?

A tour of the museum
A ride in a helicopter over the Falls
A restaurant lunch
A stopover in the souvenir store

9. How much does the Maid of the Mist ride cost?

Ten dollars
Fifteen dollars
Twenty dollars
Twenty-five dollars

10. Who is speaking?

A promoter
A chairman
A new employee
A VP of Sales

11. hat is this speech about?

A new high-tech product
A board meeting
A reduction in costs
An increase in sales

12. According to the speech, what will happen now?

A new factory will be built
Employees will be laid off
The chairman will retire
The company will keep their factory

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