Questions 1- 3 refer to the following announcement.
The limited number of seats are still ___(1)____ for medical professionals and other individuals interested in attending the August 18 convention on “Medicine and Patient Safety” at the Camden Hotel. Patient safety is one of the most controversial issues in the world of medicine today so the convention is expected to attract plenty of media coverage. The event ___(2)____ by Dr. Howard Burns, a professor of officiated internal medicine at the Camden University.
Symposiums for the afternoon session include a discussion of the benefits and dangers of prescription medication and the ___(3)____ of a publication containing several articles on the pharmaceutical industry, drug safety and new technology for surgical treatments.
Tickets may be purchased online at
www.conventions.org/patient_safety on a first-come,
first- served basis.
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Questions 4-6 refer to the following letter.
August 15, 2008
Dear Ms. Grant,
I read with great interest your job advertisement for a graphic designer. I have __(4)___ ten years of graphic design experience that includes creating visual representations of ideas __(5)___. In addition to my expertise, I have excellent skills in producing printed media, streaming video and animation.
My résumé, which I have enclosed, contains additional information on my education and work background. I look forward to hearing from you and I am available for an interview on weekdays at your convenience.
Thank you for your __(6)___.
Sincerely yours,
Emily Smith
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Questions 7-9 refer to the following memo.
Date: June 28, 2007
To: All staff
From: Dave Ruthann
Subject: Electric power consumption
Please help Computer Consult, Inc. reduce its consumption of electric power.
Due to the rising cost of electricity, the management would like to ask all staff members to turn off electric appliances in the office when they are not in use. Every room __(7)___ by the last employee to leave the office to make sure that everything has been turned off.
__(8)___, the Maintenance Department is requesting all employees to unplug personal appliances (such as battery rechargers) that use electricity. Security devices, central computers and other __(9)___ not designed to be turned off in the evenings should be remain connected to power source.
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Questions 10-12 refer to the following email.
To: Jill Girard
From: Matt Lambert
Date: November 6, 2008
Subject: Your order
Thank you for getting in touch with us. I __(10)___ Mr. Reyes, the supervisor in charge of packing and
shipping, to check your order. Mr. Reyes informed me that your package was __(11)___ on November 4, and you will receive it by November 8. If it doesn’t arrive by that date, please e-mail Mr. Reyes and he will take care of the situation.
We hope you will be __(12)___ with our service and look
forward to serving you again in the future.
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Questions 13-15 refer to the following letter.
Questions 13-15 refer to the following letter.
Dear Amanda brooks,
Because Mr. Jones is out of the office for the next two weeks I am acknowledging ___(13)____ of your letter dated March 20, 2009. It will be brought to his attention immediately ___(14)____ his return. If I may be of any assistance ___(15)____ Mr. Jones' absence, please do not hesitate to call.
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Questions 16-18 refer to the following welcome letter.
Dear Abby Hayes
Please accept our apology for having shipped merchandise in ____(16)___of your purchase order.
We ____(17)___ an adjustment in your account to reflect this error and have arranged for LCT delivery service to pick up the excessive merchandise on March 21st.
We are sorry for the inconvenience this has caused you and are most ____(18)___ of your cooperation and understanding in this matter.
Thank you for your recent order.
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Questions 19-21 refer to the following letter.
Questions 19-21 refer to the following letter.
Dear Mr. Fox
It is with great pleasure that I welcome you as a new employee to LDT Corp. I am very pleased that you ____(19)_____ to accept our offer of employment and know that this is the beginning of a __(20)_____ beneficial association.
We encourage our personnel to take advantage of selected courses that are available in this vicinity, in order to improve their skills and learn new skills in related areas. The courses and their corresponding registration dates ____(21)___ on the employee bulletin board for your review.
If you decide to attend one of these courses, please advise your office manager and he will make the necessary arrangements.
Once again, welcome to LDT Corp.
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Questions 22-24 refer to the following letter.
Dear Mr. Smithers:
Thank you very much for taking the time yesterday to interview me for the administrative position. After reviewing your comments about the job requirements, I am sure that I can make a considerable ___(22)____ to your company.
Since you are going to reach a decision quickly, I would like to highlight the following skills, which I feel ___(23)____ me for the position:
+ Professional, organized and mature
+ Proficiency in MS Word, Excel, Corel WordPerfect
+ A flexible work attitude
I am looking forward to hearing from you in the near future. Being part of your team is an enticing prospect. Please be ___(24)____ that I am ready for an immediate
start date.
Yours truly,
Jill Jones
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