Luyện tập Part 7

1. What is the purpose of the customer's question?

To find out if the SP 550 is good in its quality and sound.
To know if other customers have bought the PS 6000 and are satisfied with it.
To ask Mr. Jerry to persuade his cousin that Sayit is better than Electro
To see if the price of SP 550 is unreasonable compared to its quality

2. What is NOT true about the Electro Company?

It is the company the customer’s relatives have always trusted
It is where the customer bought his new stereo system.
Its stereo system is cheap and great in quality.
It also produces other products such as T.V., Radio, etc.

3. How would you describe the customer’s feeling?

Thwarted
Depressed
Blissful
Exasperated

4. What does Mr. Jerry say about the pricey-ness of the stereo system?

The company is on the verge of bankruptcy
The stereo system is worthwhile despite the expensive cost.
The cost includes all after-service charges
The company couldn’t afford to sell it any cheaper.

5. What will the customer probably do?

He will never buy another stereo system again.
He will exchange the product with another stereo system from Sayit.
He will get his money back to buy another stereo system from Electro.
He will blame his parents for the bad choice his parents made him make.

6. To whom is Dr. Roses addressing?

Students who are about to graduate.
Students who are looking for careers.
Students who have done exceptionally well academically
Students who are first year in college

7. What is NOT one of the three things Dr. Roses advises the students to do?

Read lots of books to gain knowledge in every aspect.
Obtain good grades starting with good studying habits.
Start preparing for your future and jobs
Be able to write and speak well.

8. Who is one of the people that can help students to have a successful year in college?

Your roommate.
Residence hall mentors.
Other upper-class students.
Teacher’s assistances.

9. What is the purpose of the student’s email?

To ask Dr. Roses for more advice.
To find out where he can get scholarships to pay for his tuition
To find out what types of scholarships there are
To find out the deadlines for the scholarships

10. How would you describe the student’s attitude?

He is let down and depressed.
He is zealous.
He is lazy.
He is indifferent.

11. What is the Ultimate Booty’s main business?

It rewards customers according to the money they spent buying products.
It gives customers gifts mainly by filling out evaluations.
It helps customers to get better deals from other sales companies.
It freely gives out different kinds of rewards to advertise their company.

12. What is NOT one of the procedures to receive a gift?

You must fulfill their requirements.
Complete more than one survey.
Fill in 5 email addresses.
Ensure that those 5 email address owners reply back.

13. What is one of the things you must agree to in order to get your gift?

You must live in State New York.
You must be a permanent resident or U.S. citizen.
You must have read the ‘Privacy Policy, Terms & Conditions and Gift Rules’
You must have your parents’ permission to fill out the survey if you are under 18.

14. What do you know about the survey Timmy did?

It was about what kind of cars Timmy would buy.
It was about what Timmy would do if he had a million dollars.
It was about which colors match which cars
It was about guessing which movie stars ride which cars.

15. What could be most likely the reason Timmy has not received his gift?

Timmy might not be a U.S. citizen.
Timmy has not put in five email addresses
Timmy did not fulfill the number of surveys required.
One of Timmy’s friends didn’t respond to the Ultimate Booty.

16. From which of the bank departments was this letter sent?

Withdraw & Deposit.
Savings & Loan.
New Accounts.
Credit

17. What is the purpose of the letter?

His credit card no longer exists.
His application for a new credit card has been approved.
His credit card balance is too high and it needs to be cleared.
His wish to raise his credit line has been declined.

18. What should Mr. Paycheck do in order to get answers for any questions he has?

Send a letter to Mr. Notts.
Call his personal credit card officer.
Fax to the Customer Service employee
Leave a message on the Bank’s website

19. What is the main reason the bank declined Mr. Paycheck's request?

He carries a large balance in his checking account.
He has not been a customer of the bank for a long time.
He has taken too many loans from the bank.
He has been late many times in paying his credit payment.

20. What will Mr. Paycheck probably do next?

He will try to get rid of all the balances on his credit card.
He will pay for his credit card debts regularly
He will try to make a new account in a different bank.
He will pay for all of his loan interests consistently and not late.

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