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The Acme Guarantee

Our products are fully guaranteed for one year from the date of purchase. If you are not satisfied for any reason, you can return the product directly to us for a complete refund. Simply mail it back to us at:

Acme Corporation

1500 State Street

Big Falls, CA 12345

Make sure you include the receipt with the date and place of purchase. You will receive a refund check in 8 – 12 weeks.

If you would like to exchange your product for another similar one of equal value, please contact our Customer Service office at 800-555-8765 for instructions. Customer Service representatives are available to serve you 24 hours a day.

1. Do these instructions include a street address?

Yes
No

2. Do these instructions include an e-mail address?

Yes
No

3. Do these instructions include a telephone number?

Yes
No

4. refund

repayment
gift

5. satisfied

happy with
not hungry

6. receipt

instructions for cooking
paper with information about a purchase

7. If a customer is not satisfied with the product, what should he or she do?

Return it to the place of purchase
Send it to the Acme Corporation
Call Customer Service
Write a letter to the Acme Corporation

8. What information has to be included on the receipt?

The customer's home address
The color and size of the product
The telephone number of the store
The name of the store where the product was bought

9. What will happen in 8 to 12 weeks?

You will get your money back
A Customer Service representative will call you
The Acme Corporation will send you a new product
You will get a receipt

10. The word "refund" in paragraph 1, line 3, is closest in meaning to

credit
new
reimbursement
blank

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